The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of home insurance claims handling practices, shedding light on the crucial areas where insurers must enhance their operations.
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Efficiency and precision are the cornerstones of success in the motor insurance industry. Ensuring that your team is organised, available, and equipped to handle tasks is vital for seamless business operations. Enter EstImage Motor's Workforce Management feature, designed to simplify your team's scheduling, minimise gaps, and keep your operations running like a well-oiled machine.
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Software advancements and new technologies are emerging at an unprecedented pace. This, combined with heightened cybersecurity risks, increased customer expectations and tightened economic conditions, is placing immense pressure on the Insurance and Insurance Software industries. Insurance companies are being forced to evolve to keep up.
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In today's ever-evolving business landscape, streamlining processes and maximising efficiency are crucial for success. One area that often poses challenges is data entry. The manual task of entering data from documents into various fields can be time-consuming and prone to errors. However, thanks to groundbreaking advancements in technology, EstImage is proud to present a solution that will revolutionise the way you handle information from documents.
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The insurance industry continues to be shaped by the growing need for collaboration. While having multiple applications on a single network is beneficial, the true measure of a strong digital ecosystem lies in the ability to connect all the pieces and foster improved communication.
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In the dynamic landscape of insurance repair management, efficiency and streamlined processes are paramount. With the ever-increasing volume of claims and the need for exceptional customer service, insurance businesses must rely on advanced tools to optimise their workforce management. EstImage Motor is a game-changing platform that offers comprehensive solutions to assess and enhance workforce management.
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Communication issues between different stakeholders can make the insurance claims process difficult for all involved parties. This is especially true when systems don’t talk to each other efficiently. Insurers might use one system and need repairers to align with their system for convenience; however, this can create extra work and other challenges for repairers that already have a different quoting system in place.
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Third Party Intervention (TPI) is a crucial service that assists in the reinstatement of damaged property caused by an at-fault insured in a motor accident. This service ensures that the not-at-fault party receives the necessary support and assistance during claims.
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Streamlining communication can greatly improve customer service for property insurers and ensure customer loyalty. Property insurance is a competitive and fast-paced market; however, regardless of how challenging the landscape is, those who prioritise communications with all stakeholders are coming out on top.
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A smooth running supply chain is vital in ensuring property insurance claims are actioned efficiently, accurately and within budgets. Configurations allowing each insurer to set SLAs, provide automations and facilitate integrations are key in providing a consistent, trusted relationship with each stakeholder in the chain. EstImage Property provides businesses with tools to speed up the processing, reduce administrative time and errors, and enhance relationships.
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With heightened cyber security risks, the need for extra layers of security is paramount. Cybercriminals are looking to steal customer, employee and financial information through many industries. Insurance companies are a key target. A successful cyber hack is not only costly and frustrating for the customer, but has significant impacts on the insurance business also. Attacks can bring down core service offerings.
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Over the past five years, the Australian home and contents insurance industry has recorded revenue growth. It has also seen a higher number of claim submissions which are connected to severe weather events across the country such as hailstorms, bushfires, and flooding. With the severity of these natural disasters, the home and contents insurance industry is projected to continue recording revenue growth over the next five years.
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Insurers must align business and technology strategies through a trusted partner that can keep pace with fast changing business needs and technology. Historically, insurers are reserved with adopting new technology; primarily due to costs but many also have concerns that new systems will be too hard to integrate and manage. Insurers who are hesitant, delay or fail to adopt digital technology risk falling behind.
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Many stakeholders and supporting organisations are involved in an insurance claim - from insurers to various suppliers, customers and assorted repairers - each using their own preferred software and claims system. When these systems do not integrate, emails and calls are often utilised with each party trying to gather information. This ultimately leads to delays and an increased potential for errors and data loss.
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While 2022 has seen a return to many pre-Covid ways, there are some areas that have remained heightened due to the pandemic. At EstImage, we believe these trends are here to stay in 2023.
Our suite of products has been designed and enhanced to support Australian insurance organisations in tackling these challenges. We’ve outlined what we believe the main trends in the Insurance market are and how the use of digital solutions will assist.
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Virtual inspection tools are fast becoming an essential software solution for Insurers. Onsite inspections can be time-consuming, costly and open to interpretation or human error. Expenses in sending assessors out to site, then revisiting to get an extra piece of information for a customer, repairer or supplier quickly add up. With the right virtual inspection software solution, your costs, time and errors are significantly minimised.
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Since the pandemic, the insurance industry has been forced to adopt new technologies, and while some of those technologies did not serve the customer or the insurers, there are others, like virtual inspections, that have done both. Within the assessment and repair process, virtual inspections are critical to improving customer service and lowering costs for an insurer.
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This year, Stelvio released its new EstImage Online software, which revolutionised the way smash repairers work with insurers. It seamlessly integrates with EstImage Motor, a no-code and highly configurable insurance management software solution, which solves complex business challenges.
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