Streamlining Communications To Improve Customer Service For Property Insurers

Streamlining communication can greatly improve customer service for property insurers and ensure customer loyalty. Property insurance is a competitive and fast-paced market; however, regardless of how challenging the landscape is, those who prioritise communications with all stakeholders are coming out on top.

High-performing businesses understand that with technology advancements, customers now expect to be kept up to date with timely and accurate information. Customers are more likely to trust an insurer that keeps them informed throughout the claims process. Brand advocacy is not limited to customers however. A property insurer who communicates effectively with suppliers and repairers strengthens relationships and streamlines processes, with the end result being an outstanding customer experience for all.

EstImage Property offers the below three key benefits to property insurers, to provide streamlined communications.

1.Increased efficiency and faster response times:

EstImage Property offers a centralised and integrated software solution. It can be integrated with internal and external systems, enabling information to be shared in real-time across customers, suppliers, repairers and insurers.

By streamlining communication, property insurers are able to respond to customer enquiries and claims more quickly, reducing the amount of time customers spend waiting for a response. Similarly, by coordinating more effectively with suppliers and repairers, the speed of claims processing is increased and there is reduced stress for all parties.

2.Accurate data access:

A centralised hub allows suppliers and stakeholders to share relevant information securely in one location. EstImage Property provides all approved stakeholders access to data, when they need it, ensuring transparency and accuracy. This reduces delays in accessing information required by stakeholders to progress to the next stage of the claim, speeds up decision making and reduces clerical errors.

This data is able to be tracked and monitored throughout the claims process, and also analysed to assess trends, look for product and process improvements and monitor supplier performance. Insurers who gain a better understanding of customer needs and preferences, can then personalise and tailor their services for the future. 

3.Enhanced personalisation:

Insurtech should be customisable, configurable and agile, to meet the needs of insurers and offer more individualised outcomes for customers. EstImage Property contains a customisable rules engine to set delegated authority limits and supplier management is completely configurable - including by region, postcode or specifically drawn map locations, and also based on the number of jobs already in the suppliers pipeline. These customisations again streamline the claims process to allow for faster processing and timely communications for customers.

Overall, streamlining communication helps property insurers offer more efficient, effective, and personalised customer service, which improves overall customer retention.

To find out more about how EstImage Property can streamline your communications to offer a better customer experience, contact the team today.