The Importance of Third Party Intervention (TPI) in Motor Accident Claims and the How EstImage Suite of Products Can Help
Third Party Intervention (TPI) is a crucial service that assists in the reinstatement of damaged property caused by an at-fault insured in a motor accident. This service ensures that the not-at-fault party receives the necessary support and assistance during claims. In this blog, we will discuss the importance of TPI by reducing the overall demands made by a third party and how the EstImage suite of products can help in delivering this service efficiently.
What is the role of TPI?
TPI is initiated immediately by Accident Management companies or teams within insurance companies following the first notification of loss by the at-fault party. The model involves direct contact and digital interaction with the not-at-fault party to advise that a claim has been lodged, the insurer accepts that the third party is deemed not at fault, and that they will be coordinating all aspects of repairs to the damaged vehicle. The TPI service includes arranging a replacement or hire vehicle if required, facilitating the transportation of non-driveable vehicles to partnered repairers, and the disposal of the vehicle if deemed a total loss.
How does EstImage help?
The EstImage suite of products offers TPI features that support the delivery of this service. These features include:
1.EstImage Connect allows the third party to submit photos of the damaged vehicle without having to go to a repairer. This saves time and effort for the third party and ensures that the insurer has all the necessary information to assess the damage.
2.EstImage Motor allows for easy selection of the best repairer for each job using our Repairer Network function that allows multiple networks to be created, allowing our clients to support multiple networks. It includes the ability to specify individual repairers to be tagged with specialties such as heavy, prestige, or light vehicle.
3.EstImage Motor includes the repair days directly from the repairer through EstImage Online so your team can accurately manage hire car days and costs supporting the needs of the not-at-fault party.
4.EstImage Motor includes automated progress updates throughout the repair process keeping all third party customers and key stakeholders updated.
5.EstImage Motor includes the Hire Car function, which allows the key details like booking details, cost, and extension requests to be captured in the one spot.
6.EstImage Motor includes dedicated fields for capturing data relative to the third party capture process, ensuring accurate reporting on capture rates.
In conclusion, TPI is an essential service that assists in the reinstatement of damaged property caused by an at-fault insured in a motor accident. The EstImage suite of products ensures that the not-at-fault party is supported throughout the claims process by offering TPI service features like the selection of the best repairer, automated progress updates, and the capture of key hire car details.