How leveraging the right software can help insurers (and repairers) standardise processes and minimise operational impacts
Communication issues between different stakeholders can make the insurance claims process difficult for all involved parties. This is especially true when systems don’t talk to each other efficiently. Insurers might use one system and need repairers to align with their system for convenience; however, this can create extra work and other challenges for repairers that already have a different quoting system in place.
Ideally, all relevant parties would use the same system to make this process more streamlined. Or, all relevant quoting and assessing solutions would have the ability to talk to each other without needing one organisation to change to meet the other.
To help solve this challenge, Stelvio developed the EstImage product suite with the goal of meeting all relevant parties halfway, and helping insurers, repairers, and other key stakeholders to standardise their processes without impacting operations.
The EstImage product suite has been developed in collaboration with insurers, repairers, and other key stakeholders within the Australian insurance industry to help meet the challenges of standardisation across the board.
It includes:
EstImage Motor:designed for organisations that manage accidents, claims, and repairs to enhance your efficiency and process consistency. EstImage Motor is a motor assessing software solution that can be used as an end-to-end repair management solution, helping businesses to streamline their processes.
EstImage Connect: the ideal virtual assessing solution for insurers. EstImage Connect has been designed to link insurance client service personnel or assessors with customers to facilitate and support data, photo, and video collection for damage and repairs.
EstImage Online: designed for smash repairers completing work for insurers. EstImage Online integrates with a repairer’s chosen quoting system, and makes communicating with insurers quick and easy.
EstImage Property: simplifies the administration of property claims between property insurers, suppliers, and customers, and provides powerful insights to manage suppliers.
Our EstImage solutions don’t lock service providers into using specific systems or impose one way to work. Instead, they facilitate collaboration and augment business processes for insurers, suppliers, customers, and other key stakeholders, while offering a complete end-to-end workflow management and performance monitoring/management solution.
Stelvio has been helping Australian insurers to accelerate their digital transformations for nearly 20 years. Stelvio is committed to building motor assessing and insurance management software solutions that optimise assessing, repairs, and supply chain management, creating a connected ecosystem to help deliver the best customer and user experiences possible for our partners. The EstImage product suite has been developed by Stelvio to support and implement our clients’ processes across their business.
For more information about how Stelvio and the EstImage product suite can help your business leverage the right software to standardise processes and minimise operational disruptions, contact the team today.