What to look for in a virtual inspection tool

Virtual inspection tools are fast becoming an essential software solution for Insurers. Onsite inspections can be time-consuming, costly and open to interpretation or human error. Expenses in sending assessors out to site, then revisiting to get an extra piece of information for a customer, repairer or supplier quickly add up. With the right virtual inspection software solution, your costs, time and errors are significantly minimised.

However, with many virtual inspection tools on the market today, how do you know you are choosing the right software solution for your business? We’ve outlined some key questions below and a downloadable tip sheet to help you make the right choice.

Is the virtual inspection tool easy to use?

Investing in an insurance software solution that is complicated for users is virtually pointless. You need a platform that is simple for everyone from assessors to customers, suppliers to repairers. You want something that is quick to get set up, is customisable to suit your business and does not require extensive training.

Does the virtual inspection tool enable you to access all the information you require?

Accurate and thorough information is key in an assessment and claim process. A virtual inspection tool should provide detailed walk-throughs, image guidance capturing and a live video or chat function to further enhance your customer service. Data-driven decisions should be able to be made quickly by assessors, by accessing reports anywhere and any time.

Is the virtual inspection software trusted and secure?

When utilising a virtual inspection tool, ensure that the software provider follows best-practice protocols for data protection, network security and hosting to proactively manage and mitigate risks. The software also needs to be fully compliant with the Australian General Insurance Code of Practice (GICOP) and AICPA – SOC 2 Type II cloud data safeguard compliant.

EstImage Connect is an insurance software solution that is easy to use, quick to get started, fully customisable and secure. By using innovative web technology, insurance personnel are linked with customers, repairers and/or suppliers to capture information and imagery or use real-time video to advance the triage, assessment and repair process. EstImage Connect is the ideal virtual assessing solution for insurers.

To find out more about EstImage Connect and what to look for in a virtual inspection tool, download our tipsheet