2 ways technology will streamline the claims process

Car accidents, while inconvenient for commuters are a common occurrence. According to the Australian Bureau of Statistics, there are more than 20 million registered vehicles on our roads, with around 64% of Australians having been involved in at least one car accident in their lifetime. That’s a lot of claims and repairs.

The claims process can be laborious and time-consuming, and over the past 20 years, insurers have focused heavily on streamlining the process, empowering repair partners and ensuring customers are kept up to date. 

With the implementation of the new General Insurance Code of Practice legislation last year, the compliance requirements for insurers and repairers have only grown. The legislation obligations demand the use of systems that record and enable proactive claims handling to ensure they meet compliance obligations and improve the repair process.

This year, Stelvio released its new EstImage Online software, which revolutionised the way smash repairers work with insurers. It seamlessly integrates with EstImage Motor, a no-code and highly configurable insurance management software solution, which solves complex business challenges. .

Here are two ways insurers and repairers can work together to streamline motor vehicle claims:

1. Better tracking with greater transparency

Access to timely and relevant information throughout the repair cycle is critical to delivering a transparent and timely claims process. Key information, such as the repair process timeline, encompassing the repair booking through to vehicle pickup, and customers satisfaction acknowledgement, is available for repairers to capture directly in EstImage Online, providing insurers, customers and repairers the ability to track, at a granular level, the status of repairs and makes the communication process quicker and easier.   

2. Improved communication with instant updates

Considering the complexity of the claims process, particularly,  the many stakeholders involved in returning a damaged vehicle to its pre-accident state, it can be difficult for insurers to keep customers updated in their time of need. Solutions like EstImage Online and EstImage Motor, however, take the hard work out of communicating by providing instant updates through cloud-based systems. In addition, these solutions streamline communication between repairers and insurers throughout the repair process without having to rely on emails. 

The emergence of secure, cloud-based insurance software solutions is helping to bridge the gap between insurers, assessors, and repairers and to streamline insurance claims processes including communication and service delivery to the customer.

EstImage has been a trusted partner to Australian general insurers, providing cloud-based technology for the past two decades. This has helped insurers keep pace with 

technological evolution, gain a competitive edge, enhance the customer experience throughout the claims and repair process, and comply with regulatory requirements.

For more information about how the EstImage product suite can help your business streamline the claims process, contact the team today.