Three ways technology can support insurers this summer

As the Australian summer approaches, the insurance industry, once more, braces for storm season. With many holidays taking people away from their homes and work and with severe weather conditions and the after-effects hampering access, the months of September to March apply that extra amount of pressure on effective claims handling.

So how can technology support insurers during this busy period?

1. Virtual inspections

The insurance industry is all too familiar with the aftermath of extreme weather events and the inevitable delays that come with accessing affected areas. A virtual inspection tool like EstImage Connect can help connect customers, panel repairers and suppliers.  This cloud-based technology allows insurance personnel to save time and money by inspecting the damage without in-person attendance.

2. FNOL

Capturing key details at the time of lodgement is essential to create a streamlined claims process. Delays in receiving photos can cause a ripple effect through the claim lifecycle. Utilising a tool like EstImage Connect allows customers to share photos of the damage immediately and includes guidance to ensure the photos received are relevant and clear.

3. Supplier DLA

All suppliers have a Delegated Level of Authority, but unfortunately, during a catastrophe, costs can rise, and unforeseen damage can become apparent throughout the repair process. EstImage Connect can support assessors to quickly work with the builder or other supplier by seeing exactly what they see with the live video function helping to streamline the negotiation process.

This storm season, be prepared and let technology support your claims process. Systems and tools that allow connection with customers, repairers and suppliers on the ground in the early stages of a major weather event can help insurers save time and improve customer service by streamlining the claims process.

For more information on how Stelvio and the EstImage suite of products, including EstImage Connect, can support your insurance business this summer season and to help it run better, contact our specialist team today.