With heightened cyber security risks, the need for extra layers of security is paramount. Cybercriminals are looking to steal customer, employee and financial information through many industries. Insurance companies are a key target. A successful cyber hack is not only costly and frustrating for the customer, but has significant impacts on the insurance business also. Attacks can bring down core service offerings.
Read MoreOver the past five years, the Australian home and contents insurance industry has recorded revenue growth. It has also seen a higher number of claim submissions which are connected to severe weather events across the country such as hailstorms, bushfires, and flooding. With the severity of these natural disasters, the home and contents insurance industry is projected to continue recording revenue growth over the next five years.
Read MoreInsurers must align business and technology strategies through a trusted partner that can keep pace with fast changing business needs and technology. Historically, insurers are reserved with adopting new technology; primarily due to costs but many also have concerns that new systems will be too hard to integrate and manage. Insurers who are hesitant, delay or fail to adopt digital technology risk falling behind.
Read MoreMany stakeholders and supporting organisations are involved in an insurance claim - from insurers to various suppliers, customers and assorted repairers - each using their own preferred software and claims system. When these systems do not integrate, emails and calls are often utilised with each party trying to gather information. This ultimately leads to delays and an increased potential for errors and data loss.
Read MoreWhile 2022 has seen a return to many pre-Covid ways, there are some areas that have remained heightened due to the pandemic. At EstImage, we believe these trends are here to stay in 2023.
Our suite of products has been designed and enhanced to support Australian insurance organisations in tackling these challenges. We’ve outlined what we believe the main trends in the Insurance market are and how the use of digital solutions will assist.
Read MoreVirtual inspection tools are fast becoming an essential software solution for Insurers. Onsite inspections can be time-consuming, costly and open to interpretation or human error. Expenses in sending assessors out to site, then revisiting to get an extra piece of information for a customer, repairer or supplier quickly add up. With the right virtual inspection software solution, your costs, time and errors are significantly minimised.
Read MoreSince the pandemic, the insurance industry has been forced to adopt new technologies, and while some of those technologies did not serve the customer or the insurers, there are others, like virtual inspections, that have done both. Within the assessment and repair process, virtual inspections are critical to improving customer service and lowering costs for an insurer.
Read MoreThis year, Stelvio released its new EstImage Online software, which revolutionised the way smash repairers work with insurers. It seamlessly integrates with EstImage Motor, a no-code and highly configurable insurance management software solution, which solves complex business challenges.
Read MoreAs the Australian summer approaches, the insurance industry, once more, braces for storm season. With many holidays taking people away from their homes and work and with severe weather conditions and the after-effects hampering access, the months of September to March apply that extra amount of pressure on effective claims handling.
Stelvio Australia is excited to announce that we have recently taken out Insurance Business Australia’s 5-star Insurance Innovators Award for 2022!
This is the second year that Stelvio has been recognised within these awards for delivering innovative insurtech products to the Australian insurance and repairer markets.
Read MoreTechnology advancements have uncovered significant opportunities for insurance businesses. For a customer-first approach, it's important that technology and digital solutions have a human touch. We've outlined how insurers can embrace more than just technology to deliver better customer interactions.
Read MoreAs digital transformation becomes an increasingly essential part of conducting business, there’s a growing need for insurers to partner with reliable insurtech providers to help modernise and digitise their operations. Ask these three key questions to identify a reliable insurtech provider.
Read MoreAs the insurance industry becomes more digitised, technologies that deliver superior user and customer experiences can help deliver a competitive edge. We’ve identified the key benefits of integrating configurable software into your technology stack.
Read MoreStelvio’s latest release, EstImage Property, uses the latest technologies to help insurers streamline their processes and deliver more efficient processes for property claims. We've outlined four ways that EstImage Property can help insurers elevate their customer service.
Read MoreFor insurance organisations and their customers, a cyberbreach can be catastrophic. Information gathered by threat actors can be monetised immediately or used to facilitate scams. We’ve identified why partnering with the right insurtech provider can better protect your commercial and client data.
Read MoreDespite the impacts of the global pandemic, insurtech has continued to boom. This level of growth demands a broader discussion on the importance of finding a provider that best aligns with your business. We’ve identified key ways that collaboration with insurtech providers can improve business services for insurers.
Read MoreMany insurance operations rely on both external and internal ecosystems to maintain order and profitability. It’s only when both ecosystems are prioritised and nurtured that organisations see real results. We’ve identified four ways these ecosystems are critical to the success of insurance companies.
Read MoreAs consumer expectations grow, the importance of customer experience (CX) and user experience (UX) has proven to be what matters most to the public. We’ve identified how Australian insurers can use workflow management systems to improve UX and CX.
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