Insurers need more than technology for exceptional CX

Technology advancements have uncovered significant opportunities for consumers and businesses across Australia and around the world. For organisations that operate within the insurance industry, the likes of artificial intelligence (AI), automation, and machine learning have all helped insurers and insurance-related businesses achieve better efficiencies and greater levels of productivity than before.

In the insurance industry, technology alleviates challenges around time lost to manual processes and even miscommunication. The latest insurtech solutions leverage automation to streamline communications between insurers, repairers, suppliers, and other key stakeholders.

For example, the EstImage product suite—which includes EstImage Motor, EstImage Connect, EstImage Online, and EstImage Property—can be used to facilitate collaboration and create a connected ecosystem between all relevant parties for end-to-end workflow management. The EstImage product suite uses software integration to simplify communication and data exchange between insurers and their suppliers or repairers from one centralised location. This eliminates the need for multiple products or portals and lets businesses reduce the amount of manual follow up required to process claims, leading to more efficient claims management and, ultimately, happier customers.

The human element

At Stelvio, we know that good customer service always starts with the customer. That’s why we complement excellent technology and digital solutions with a human touch.

Rather than believing that one-size-fits-all, Stelvio uses an agile, customer-first approach to software development and encourages customer feedback at every juncture to improve product quality and customer satisfaction. Each solution in the EstImage product suite has been developed through ongoing collaboration with our insurance customers and partners to ensure we deliver solutions that are specifically designed to meet industry challenges and pain points.

With a team of business support specialists underpinning our operations, Stelvio empowers customers by also sharing knowledge about how to achieve the best-practice use of both individual products and the whole EstImage product suite. Stelvio customers have access to Australia-wide support during business hours, with round-the-clock access to level three engineering support for servers, infrastructure, incidents, and disaster recovery.

Though Stelvio is inherently focused on delivering unparalleled digital solutions to support our insurance customers, we also extend the benefits of combining human and digital interactions to deliver the best possible support and experience to our partners and their customers.

Stelvio is committed to building motor assessing and insurance management software solutions that optimise assessing, repairs, and supply chain management as part of an insurance ecosystem and has been helping Australian insurers accelerate their digital transformations for nearly 20 years.

For more information about how Stelvio and the EstImage product suite can help your business combine human and digital solutions to deliver the best possible customer experience, contact the team today.