Four reasons EstImage Property should take up residence in your insurance claims process

Like all insurance claims, property claims can be stressful experiences for customers looking to repair or replace insured property. This can be made even more challenging by complex claims processes that rely on a great deal of back and forth between an insurer, its suppliers, and the customer to help repair damages.

However, the latest technologies can help insurers to streamline their processes and deliver more efficient processes for property claims. Stelvio’s latest release in the EstImage product suite, EstImage Property, is one such solution.

We have outlined four ways that EstImage Property can help insurers elevate their customer service by facilitating more streamlined property claims:

1. Centralised system: the EstImage Property platform is a centralised system that lets users manage all relevant supplier and stakeholder information and communications from one location. This lets insurers streamline their processes and achieve greater efficiency throughout the claims process.

2. Simplified supplier engagement: EstImage Property has been designed to integrate with a supplier’s existing workflow management systems to facilitate more streamlined communications and supplier management. This is the case regardless of the industry your suppliers operate in (for example, builders, restorers, and content replacement). In addition, EstImage Property also features configurable supplier allocation, letting insurers tier their approach when allocating jobs and repairs to suppliers.

3. Personalised and configurable: not every insurer has identical business processes or challenges. That’s why we’ve made EstImage Property more configurable than other solutions on the market, ensuring it can be tailored to meet insurers’ specific business needs. It also features a customisable rules engine that simplifies the overall authorisation process. And, insurers can auto-approve builder claims, letting builders proceed quickly when claim values are under a delegated authority limit.

4. Prioritises compliance: EstImage Property is fully compliant with the Australian General Insurance Code of Practice (GI COP). GI COP is integrated into EstImage Property and streamlines reporting from a user and supplier perspective.

EstImage Property simplifies the communication and administration of property claims between property insurers, suppliers, and customers. This not only benefits customers making property claims, but also maintains the integrity of the insurer’s relationships with suppliers, guaranteeing consistency every time.

Insurers can also completely customise the platform to meet their specific business needs, and can input areas by region, postcodes, or specifically drawn map locations to increase the accuracy of the claim. This feature helps keep track of the claim and suppliers in the area.

EstImage Property delivers a highly configurable solution which has been specifically developed to meet the needs of property insurers. For more information on how Stelvio and the EstImage suite of products can help your insurance business run better, contact our specialist team today.