As we embrace the new year, we at EstImage, powered by Stelvio, take a moment to reflect on the accomplishments of 2023—a year brimming with significant achievements and exciting developments in insurance technology. Here’s a recap of our key milestones and a preview of our plans as we continue to innovate and lead in the industry.
Read MoreCatastrophic events, such as floods and cyclones, have a profound impact on communities and industries alike. Within the insurance sector, these events often result in an overwhelming influx of claims, pushing the industry to its limits. In these challenging moments, adaptability and innovation are essential for efficient claims processing and rapid customer service
Read MoreIn today’s insurance industry, efficiency and customer experience are paramount. Clients expect quick, seamless services, while insurers strive to optimise their workflow and reduce operational costs. The EstImage suite of products, powered by Stelvio, is a technology solution that is revolutionising insurance processes. In this blog, we'll explore how EstImage streamlines the insurance workflow while enhancing the overall customer experience.
Read MoreWe are thrilled to share some outstanding news that has left our team at Stelvio Australia beaming with pride. EstImage has been recognised as an industry leader, receiving the prestigious 5-Star Insurance Innovators Award at the 2023 Insurance Business Australia Awards.
Read MoreThe Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of home insurance claims handling practices, shedding light on the crucial areas where insurers must enhance their operations.
Read MoreEfficiency and precision are the cornerstones of success in the motor insurance industry. Ensuring that your team is organised, available, and equipped to handle tasks is vital for seamless business operations. Enter EstImage Motor's Workforce Management feature, designed to simplify your team's scheduling, minimise gaps, and keep your operations running like a well-oiled machine.
Read MoreSoftware advancements and new technologies are emerging at an unprecedented pace. This, combined with heightened cybersecurity risks, increased customer expectations and tightened economic conditions, is placing immense pressure on the Insurance and Insurance Software industries. Insurance companies are being forced to evolve to keep up.
Read MoreIn today's ever-evolving business landscape, streamlining processes and maximising efficiency are crucial for success. One area that often poses challenges is data entry. The manual task of entering data from documents into various fields can be time-consuming and prone to errors. However, thanks to groundbreaking advancements in technology, EstImage is proud to present a solution that will revolutionise the way you handle information from documents.
Read MoreThe insurance industry continues to be shaped by the growing need for collaboration. While having multiple applications on a single network is beneficial, the true measure of a strong digital ecosystem lies in the ability to connect all the pieces and foster improved communication.
Read MoreIn the dynamic landscape of insurance repair management, efficiency and streamlined processes are paramount. With the ever-increasing volume of claims and the need for exceptional customer service, insurance businesses must rely on advanced tools to optimise their workforce management. EstImage Motor is a game-changing platform that offers comprehensive solutions to assess and enhance workforce management.
Read MoreCommunication issues between different stakeholders can make the insurance claims process difficult for all involved parties. This is especially true when systems don’t talk to each other efficiently. Insurers might use one system and need repairers to align with their system for convenience; however, this can create extra work and other challenges for repairers that already have a different quoting system in place.
Read MoreThird Party Intervention (TPI) is a crucial service that assists in the reinstatement of damaged property caused by an at-fault insured in a motor accident. This service ensures that the not-at-fault party receives the necessary support and assistance during claims.
Read MoreStreamlining communication can greatly improve customer service for property insurers and ensure customer loyalty. Property insurance is a competitive and fast-paced market; however, regardless of how challenging the landscape is, those who prioritise communications with all stakeholders are coming out on top.
Read MoreA smooth running supply chain is vital in ensuring property insurance claims are actioned efficiently, accurately and within budgets. Configurations allowing each insurer to set SLAs, provide automations and facilitate integrations are key in providing a consistent, trusted relationship with each stakeholder in the chain. EstImage Property provides businesses with tools to speed up the processing, reduce administrative time and errors, and enhance relationships.
Read MoreWith heightened cyber security risks, the need for extra layers of security is paramount. Cybercriminals are looking to steal customer, employee and financial information through many industries. Insurance companies are a key target. A successful cyber hack is not only costly and frustrating for the customer, but has significant impacts on the insurance business also. Attacks can bring down core service offerings.
Read MoreOver the past five years, the Australian home and contents insurance industry has recorded revenue growth. It has also seen a higher number of claim submissions which are connected to severe weather events across the country such as hailstorms, bushfires, and flooding. With the severity of these natural disasters, the home and contents insurance industry is projected to continue recording revenue growth over the next five years.
Read MoreInsurers must align business and technology strategies through a trusted partner that can keep pace with fast changing business needs and technology. Historically, insurers are reserved with adopting new technology; primarily due to costs but many also have concerns that new systems will be too hard to integrate and manage. Insurers who are hesitant, delay or fail to adopt digital technology risk falling behind.
Read MoreMany stakeholders and supporting organisations are involved in an insurance claim - from insurers to various suppliers, customers and assorted repairers - each using their own preferred software and claims system. When these systems do not integrate, emails and calls are often utilised with each party trying to gather information. This ultimately leads to delays and an increased potential for errors and data loss.
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