Three reasons to invest in automation technologies

Advancements in technology have led to significant improvements in many aspects of life, including our motor vehicles. Automated transport technologies, including driverless cars and buses, have the potential to greatly impact our daily lives. The same can be said when it comes to automation technologies in the motor vehicle insurance assessment process.

For insurers, investing in automated solutions can lead to significant customer experience improvements during the insurance claims process. Automation capabilities can also improve the insurer’s experience by helping to streamline processes, reducing time and resources spent on manual tasks.

There are three primary ways that you can leverage automation to optimise your motor vehicle insurance assessment process:

1. Improve communication: good communication is essential for a positive customer experience, and a lack of communication and timely updates from insurers can have a negative impact. Investing in solutions that incorporate automated communication channels, including automated follow-up communications with customers, can help deliver improved customer experiences.

2. Streamline allocation: technologies that facilitate automated allocation to assessment centres or repairers can simplify job allocation and ensure jobs are sent to the right place every time, leading to improved efficiencies across the board.

3. Reduce resources needed for manual tasks: integrating tools like automated registration and VIN lookup, market value, parts prices, and parts-versus-vehicle verification reduces the time needed to complete these tasks manually. This can also significantly minimise errors.

Investing in motor insurance assessment platforms that integrate automation can significantly increase the speed at which you do business without compromising your accuracy. By automating communication channels, you’ll have more satisfied customers and stakeholders, and spend less time on customer follow-up and administrative tasks. This will help you find more time to focus on the activities that drive your business forward.

EstImage Motor is a cloud-based assessment workflow management platform that incorporates automation capabilities to streamline and simplify the assessment process. For more information on how EstImage Motor can help you improve efficiencies in your business, download the tip sheet or contact the EstImage team for more information.