Two ways cloud will transform loss assessing

While cloud-based services have been part of Australia’s digital framework for some time, companies across a variety of industries experienced an increase in rapid adoption of cloud and digital acceleration in 2020. Motor vehicle insurers and assessors across the country were not immune to this transformation, with many businesses embracing cloud-based services and solutions to facilitate remote working and better support customers throughout the year’s challenges.  

For businesses that have not yet taken the leap to the cloud, there is a risk that more agile and flexible competitors will pass them by. With the support of cloud-based services and solutions, there are two primary ways that motor vehicle insurers and assessors can transform loss assessing and stay ahead of the pack. 

1. Enhanced collaboration for a distributed workforce 

Two of the most critical challenges that the Australian workforce faced in 2020 were travel restrictions and social distancing. However, the widespread adoption of remote working, facilitated by cloud-based technologies, has demonstrated many benefits for workers including more flexibility and a better work-life balance.  

In the workplace, cloud-based solutions also empower workers to collaborate more effectively and efficiently. By investing in solutions that support more streamlined communication channels, that can be accessed wherever and whenever you need them, insurers and assessors can ensure that all stakeholders are informed in a timely manner. Communication and collaboration can be further streamlined by deploying technologies that consolidate communications channels into one cloud-based solution.  

2. Increased accessibility 

Cloud-based solutions that can be accessed from anywhere empowers workers to conduct tasks as they are needed. Not only does this let workers access tools from home when working remotely, but it also lets assessors and insurers conduct business on the move. Investing in solutions that can be accessed from laptops, tablets, and other mobile devices lets employees operate efficiently in the office or out in the field.  

Integrating cloud-based software into your insurance business’s technology suite lets you avoid the significant investment in hardware and ongoing maintenance that on-premises software requires. Platforms that offer offline capabilities also reduce the need for regular downloads or device updates.  

When your team can access company software regardless of their location, your business can improve the level of customer service you provide, leading to a better customer and employee experience.  

EstImage Motor is a cloud-based assessment workflow management platform that streamlines and simplifies the assessment process. For more information on how EstImage Motor can help you drive your business forward, download the tip sheet or contact the EstImage team for more information.