Four ways technology can improve business processes for repairers
The Australian motor vehicle insurance industry has grown over the past five years, with car insurance, commercial vehicle insurance, and motorcycle insurance industries reportedly worth more than $21 billion, $3 billion, and $746 million respectively.[1]
The investment in new, updated technologies is also growing, and revolutionising the way repairers work with their customers and insurers.
Here are four ways technology can improve business processes for repairers:
1. Your repair business, your way
Working with insurers can sometimes be a difficult process. Often, insurance partners advise what systems and technologies a business needs to use to communicate with them; and this may not always be the simplest system. Newer technologies, like EstImage Online, integrate with your preferred bodyshop management system (BMS) to enable easy two-way communication without needing to change your existing systems.
2. More visibility over changes and updates
We know that quotes can change, however it’s useful to understand and see the changes insurers might make to your quotes. Without that visibility, it’s difficult to communicate this to your staff or customers. Our technology lets you see your quote and any insurer’s adjustments with a line by line comparison, so you can see exactly what has changed from the original.
3. Payments made easy
Getting paid is a primary focus for any business, and complicated invoice and payment processes can slow this down. EstImage knows the value of swift payments, and designed EstImage Online with a simple built-in invoice submission feature that lets repairers add their invoice to the system and click send; we’ll take care of the rest.
4. Get the support you need, when you need it
Reliable technology is a priority for any business, so EstImage has a local Australian support team able to provide assistance when you need it, to help you keep things moving.
Deploying new technologies can simplify your repair business, and help you stay ahead of the competition and continue to provide the best level of customer service and repair work you can.
For more information on how EstImage Online can help your repair business reach its full potential, contact EstImage today and request a demo.
[1] Car insurance: https://www.ibisworld.com/au/industry/car-insurance/4122/ ,
Commercial motor vehicle insurance: https://www.ibisworld.com/au/industry/commercial-motor-vehicle-insurance/5516/ ,
Motorcycle insurance: https://www.ibisworld.com/au/industry/motorcycle-insurance/4160/