Moving motor vehicle insurance forward with EstImage

Advancements in modern technologies have made substantial impacts on almost every facet of life, as we use technology in our phones, homes, and cars to enhance and simplify our daily activities. While technology has changed how we live and how we drive, it’s also changed how we insure our motor vehicles, and how businesses in the insurance industry manage claims and assessments.  

EstImage has been helping Australian motor insurers keep pace with the industry’s technological evolution for the past 20 years. We understand that business needs, and industry-specific requirements, change and the technology you use every day must support your business and your customers.  

We’ve outlined the top three ways that technologies, like EstImage Motor, can help motor vehicle insurers stay ahead of the competition and continue to support their customers through every season:  

1. Leveraging the latest artificial intelligence (AI) capabilities 

Integrating AI technologies, like machine learning, into insurance software can significantly improve data analysis and forecasting. Smart technologies can increase our abilities to assess and interpret data on customers’ behaviour and claims. This means individual claims can be assessed in real time, rather than relying only on historical data and the information provided to calculate risk.  

Using machine learning and other AI capabilities can drive more consistent assessments. Tools like registration and VIN lookup, market value, part prices, and parts versus vehicle verification are integrated into assessment solutions.  

2. More streamlined processes and communication 

In addition to AI and other smart technologies, systems that integrate streamlined workflow management tools can help to simplify assessment processes and provide more efficient communication with key stakeholders. Intelligent communication and follow-up processes combined with automated allocation to assessment centres, PDR’s, or repairers can lead to better assessment practices, and, in-turn, to a better customer experience.  

3. Increased accessibility 

Investing in cloud-based technologies can improve accessibility for all users across the business. Without the need for regular downloads and device updates, cloud solutions can help you support your customers whenever and wherever you need to, including in the office or in the field, working online or offline from tablets, laptops, or mobile devices.  

EstImage Motor supports a wide variety of vehicle types, including: passenger and light commercial; motorcycle, quads and ATVs; caravans, motorhomes and trailers; and heavy vehicles over 4.5T.  

For more information on how EstImage Motor can help enhance your efficiency and process consistency, contact EstImage today.