The top three technologies a repair business needs

Efficiency is key to successfully growing your repair business and expanding your customer pool. When a business operates efficiently it radiates professionalism and instils customers with the confidence they have made the right decision by coming to you.  

Without efficiency, businesses can fall into chaos. Poor time management, lack of communication, missed invoices and payments, and disorganisation can lead to customer and supplier experiences that negatively impact the success and reputation of your business.  

Technology plays a key role in overcoming this, and can actually help to nurture your business growth and deliver exceptional experiences to your stakeholders. We’ve identified the top three technologies that will benefit your repair business and make the most impact:   

1. Cloud-based technology management system  

A bodyshop management system (BMS) establishes a faster, more accurate way of managing the progress of insurance claims and repair quotes. By managing these processes with one system, it provides you with progress visibility for more accurate planning.    

Using cloud-based technology also means information can be stored digitally and accessed much faster and easier. This can save your business time and resources that would otherwise be dedicated to physical document filing and office space.  

2. Automated communication  

Effective communication is vital for day-to-day business, client satisfaction, and liaising with insurers. Solutions like EstImage Online integrate with your preferred quoting system to create a simpler, direct communication channel with insurers without disrupting your existing systems. The solution enables streamlined two-way communication with insurers, empowering repairers with simplified quoting systems, as well as its per-line adjustment feature which lets you see updated quotes from insurers side-by-side with the original.  

3. Streamlined invoicing  

Manual invoicing is both a time and financial strain on your business. Implementing a solution that can automate this process by managing and sending invoices not only frees up employee time, but creates a faster processing and payment cycle. Integrating these processes with your BMS provides you with all the details needed for each claim or quote in the one place to reduce incorrect details on invoices or lost documents.  

When choosing the right technology for your repair business, make sure to also consider how much support the provider can give you. Partly when first integrating any technology into business operations, having support and availability to answer your questions will make the transition process much smoother, and get your business running efficiently much faster.  

For more information on how EstImage Online can help your repair business reach its full potential, contact EstImage today to request a demo.