Is your business prepared to support customers over the holiday period?
Summer is a busy time on Australian roads, as many people hit the highways in search of beaches and campgrounds, making the most of our warm weather. An increase in traffic congestion will likely mean an increase in accidents, leading to a busy period for insurers and repairers. Having the right tools in place will ensure your business is prepared to support your customers as seamlessly and stress-free as possible, for all parties involved.
Investing in technologies to drive your repair business forward
Repairers need to automate processes and streamline tasks to significantly increase productivity. Investing in tools that reduce the amount of time spent emailing or calling insurers and assessors can free-up repairers to conduct complex repair work and provide better results for customers.
Technologies like EstImage Online can make working with assessors and insurers quick and easy. The per-line adjustment feature lets repairers see original and assessed quotes side by side for easy line- by-line reviews of any changes, saving them time trying to figure out what’s been changed. It also lets repairers easily import quotes from their bodyshop management system (BMS) of choice, instead of spending time manually inputting details.
Support your customers with a low-stress insurance claims process
The holiday period can be stressful for many people, and having to make an insurance claim over the break can add pressure to vehicle owners. Ensuring you have the right technology in place to provide a low-stress insurance claims process can help improve your relationships with customers.
The latest motor vehicle assessment platforms, like EstImage Motor, leverage artificial intelligence (AI) and other smart technologies to simplify assessment processes and provide more efficient communication with key stakeholders. With integrated features including automated allocation to assessment centres, paintless dent repairers, or repairers within your preferred network; streamlined workflow management tools; and intelligent communication and follow up processes, EstImage Motor can help you improve your assessment practices and provide a better customer experience.
Whether you’re an insurer or repairer, EstImage has you covered this holiday season and beyond. Gift your staff the technology they need with EstImage Motor or EstImage Online this year.
For more information, contact the EstImage team today.