How to better connect with your customers anywhere, anytime for fast and effective assessments

To ensure the accuracy of insurance assessments and quotes, all relevant information must be collected quickly and accurately when accidents occur. Unfortunately, insurers and assessors aren’t usually on the scene when an accident happens, so they rely on customers to provide accurate information.  

Thankfully, new technologies, like EstImage Connect (coming soon), are simplifying this process by helping client services personnel more quickly connect with customers to gather information critical to the assessment process and advise next steps, providing a better and more streamlined customer experience.  

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EstImage Connect can be used as a standalone solution or in conjunction with EstImage Motor, and can be used to improve the assessment process in four key ways: 

  1. Cloud-based software for geographically dispersed teams: EstImage Connect is the perfect software solution for geographically dispersed teams. Based in the cloud as a full-featured application, the platform operates without lengthy system integrations, configuration, or on-boarding processes, and customers don’t need an app to use it.  

  2. Real-time view sharing: EstImage Connect puts customers and client service teams together in the same frame with real-time view sharing. This greatly improves the customer experience by allowing support personnel to guide customers through capturing the photos and videos of vehicle damage that are required to process their insurance claim in real-time. 

  3. Streamlined repairs process: With more accurate data collection, EstImage Connect helps to reduce the risk of mistakes and ensure repairs can progress quickly and down the right repair path. The platform also saves time by helping repairers identify the vehicle and damage type before the customer even drives in, ensuring they are able to progress.  

  4. More meaningful data capture: Using innovative web technology, EstImage Connect allows client service personnel to walk customers through the process of capturing critical information on the scene. This ensures immediate access for the client services team to fresh and relevant information to more accurately inform and advance the vehicle repair process. Car rentals can also use data capture to conduct inspections for vehicle rentals, as well as initiating the claims process and submitting images to a repairer or assessor, and submitting immediate accident lodgements as needed.

For more information on how EstImage Connect (coming soon) can help you better connect with your customers when they’re in need, contact EstImage today.  

Damien Haenga