Smarter Claims Management: 6 EstImage Motor Features You Might Be Overlooking

The underestimated tools that save the most time and boost productivity in your motor assessments and claims

For today’s insurers and assessors, managing motor claims is a race against time and complexity. Between non-standard quotes, manual admin, repairer communications and salvage coordination, it’s easy to lose hours on what should be simple tasks.

EstImage Motor was purpose-built to solve exactly these real-world issues. While most users are familiar with core workflow features of EstImage Motor, some users are not yet familiar with some of the platform’s most powerful, time-saving features.

This article explores six features that could be leveraged more to help insurers, assessors and repairers to work more efficiently, reduce manual work and deliver better outcomes across the claims lifecycle.

1. AI Quote Extraction Tool

The AI Quote Extraction Tool allows assessors and admin staff to lift quote data directly from a PDF file that could include any quote format, and even handwritten documents.  It automatically converts a .pdf image into structured data and populates it directly inside EstImage Motor and the assessment form.

This is where AI delivers speed and removes manual data re-entry, which can be both time-consuming and error-prone. With this tool, assessors remain focussed on the task at hand without switching platforms or waiting for admin support. It enables them to progress claims in real time and stay in flow.

The feature is particularly valuable for smaller teams or assessors working independently. It supports efficient, accurate quote processing without adding to administrative workloads.

2. Salvage Sync

Salvage Sync allows insurers and assessors to manage salvage provider engagement directly from within EstImage Motor. There is no need for back-and-forth emails or manual onboarding. The entire salvage process, including supplier registration and communication, can be completed when the need arises during a total loss claim.

This reduces the risk of miscommunication and lost information, while keeping the process fully transparent and traceable. The feature supports faster total loss determinations by ensuring that salvage workflows do not delay the assessment timeline. The assessor benefits as each salvage estimate is viewed within the Claim file in EstImage Motor and lined up against each other, so the best estimate can be progressed.

Salvage Sync is already in use by all leading salvage providers.  Insurers and assessors using this feature have significantly improved time lost otherwise on email communications, and the consistency delivered via Salvage Sync’s process is delivering clearer results across claims teams.

3. Agnostic Integration with All Body Management Systems and All Repairers

EstImage Motor integrates with all major quoting and bodyshop management systems used by repairers across Australia. This agnostic approach allows any repairer to work on EstImage claims, regardless of which system they use.

Insurers benefit by not being limited to a select group of repairers based on software compatibility. The network is broader, more inclusive and ultimately more effective. For assessors, this means less time troubleshooting manual processes and more time focussed on completing assessments.

While EstImage Online has a proud following of almost 2,500 repairers across Australia, EstImage is designed to work also with non-EstImage Online repairers and allows an inclusive workflow for those claims where the customer has a specific repairer in mind. This is where the AI Quote Extraction Tool comes in handy too.

4. Import of Any Quote Format to a Consistent Assessment Form

Quotes may vary in format, but EstImage Motor ensures that all quotes are imported into a standardised assessment form. This consistency allows assessors to review and action quotes more quickly, without having to adjust to different layouts or reformat information.

This standardised format reduces confusion, improves decision-making speed and ensures that the assessment process remains familiar and efficient across every claim. Items are always grouped in the same order, regardless of the original quote source.  Each line item can be reviewed, assessed and approved from within the assessment form and that format remains consistent across the entire assessment process, even into the invoicing process.  

By reducing the need to search for line items or manually align information, the assessment process becomes more straightforward and accurate.

5. Auto-Allocation, Assessor Workload Visibility and Invoice Cost Controls

EstImage Motor includes auto-allocation capabilities that assign assessment tasks based on predefined rules and real-time assessor availability. This enables smarter workload distribution and helps avoid bottlenecks in the workflow. 

Insurers gain greater visibility into team capacity and can manage resources more effectively.

Moving on, once a repair is completed, the platform’s automated cost controls ensure that, if the final invoice matches the approved quote, it is processed with minimal intervention.

This streamlines approvals, reduces delays for payments to repairers and supports a smoother end-to-end claim closure process. Insurer-specific thresholds and rules can also be applied to match specific business goals and compliance requirements.

6. AutoGrab PAV Report Integration

When a vehicle looks like it’s going to be declared a total loss, accurate valuations are essential, evidence is required.  EstImage Motor integrates directly with AutoGrab to generate Pre-Accident Valuation (PAV) reports within the platform.

Assessors no longer need to leave the claim file or gather data manually from multiple sources. The PAV report is delivered automatically into the claim file and is based on recent market comparisons specific to the vehicle’s make, model, badge and condition.

This integration ensures evidence-based decision-making, supports compliance and removes guesswork. The reports are seamlessly integrated into the Assessment reports within EstImage Motor, making it a complete end-to-end feature. It also significantly accelerates the process of determining whether a vehicle should be written-off.

Conclusion: Smarter Tools for Smarter Claims Management

Each of these features represents a practical enhancement to the way motor claims are assessed and resolved. Together, they deliver measurable efficiency improvements, reduce manual input and provide clear, structured workflows for both assessors and insurers.

By removing unnecessary admin, supporting faster decision-making, and offering real-time integration with external providers and systems, EstImage Motor enables teams to stay in control and maintain momentum during the claims process. Propping up insured customer perceptions of the claims process is our focus and why EstImage insurers receive great NPS scores.

Insurers and assessors currently using EstImage Motor are encouraged to revisit these capabilities and integrate them into everyday claims processing. For those still evaluating digital assessment tools, these are exactly the kinds of features that create real operational value.

Book a demo to experience these features first-hand.
Explore EstImage Motor to see how it fits your team’s needs.
Contact the EstImage team to discuss how these features can support your goals.