Bring efficiency to your operations with more streamlined communications

Maintaining good, timely communication with stakeholders is essential for insurance claims. Between suppliers, repairers, and customers, there’s always someone that requires an update on the status of the claim. Additionally, maintaining good communication also helps to build better customer relationships and helps to improve the customer experience (CX). However, it can be time consuming for insurers to constantly switch between platforms, sending email and SMS updates to customers and suppliers, which can reduce the time they have available to spend on more complex and valuable tasks.  

At EstImage, our priority is to continue evolving our suite of products to help customers across a variety of insurance sectors anticipate and meet changing business requirements and market environments. As a result, we’ve released our new communications feature, which lets insurers communicate more efficiently with all claim stakeholders using email and SMS without having to leave the platform. 

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With the communications feature, users can: 

  • use message templates which automatically fetch claim data, making sending a standard email or SMS fast and streamlined 

  • receive alerts to let the user know that a particular email was replied to 

  • set emails and SMS messages to be sent automatically at different stages or events in the claim and assessment process; for example, to let claimants know of the progress of their claim  

  • link communications directly to claims, letting stakeholders reply to emails and attach documents to the claim file automatically; this facilitates an easy review of past conversations and helps insurers meet audit and compliance requirements 

  • allow individual users to have email signatures using user or group levels configuration. 

At EstImage, we understand that something as fundamentally important as communication in your business needs to operate as effectively as possible to help you drive claims forward and keep your customers safe at home and on the roads.  

The new communications feature helps insurers streamline communications and improve CX and stakeholder relationships, giving businesses a competitive advantage. For more information on how EstImage and its communications feature can benefit your business, contact the team today.  

Damien Haenga